Privacy Policy

Last updated: May 2025

1. Who We Are

Padimai Pte Ltd (UEN 202540527N) operates this ticketing platform. We are located at 39 Keppel Road, #03-02 Tanjong Pagar Distripark, Singapore 089065.

For privacy-related enquiries, contact us at info@padimai.net.

2. Information We Collect

When you use our ticketing platform, we collect:

  • Email address — required for account verification and ticket delivery
  • Phone number — optional, provided during booking
  • Booking information — exhibition, date, time slot, and ticket status
  • IP address — collected automatically for security and fraud prevention

3. How We Use Your Information

We use your personal data to:

  • Send verification codes for sign-in
  • Issue and deliver tickets via email
  • Process check-ins at the venue
  • Communicate important updates about your booking
  • Maintain platform security and prevent fraud

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Email Communications

We use Brevo (formerly Sendinblue) as our email service provider to send transactional emails including verification codes and booking confirmations. Your email address is shared with Brevo solely for the purpose of delivering these emails.

5. Data Storage & Security

Your data is stored on Google Cloud Platform infrastructure. We implement appropriate technical and organisational measures to protect your personal data, including:

  • HTTPS encryption for all data in transit
  • HMAC-hashed verification codes (we never store OTP codes in plain text)
  • Encrypted QR tokens
  • Secure session management with CSRF protection

6. Data Retention

We retain your booking data for as long as necessary to fulfil the purposes described in this policy, and to comply with legal obligations. Verification codes expire automatically after 5 minutes.

7. Your Rights

Under the Singapore Personal Data Protection Act (PDPA), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Withdraw consent for data processing

To exercise these rights, contact us at info@padimai.net.

8. Cookies & Sessions

We use session cookies to maintain your login state and CSRF protection. These are essential for the platform to function and are not used for tracking or advertising.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.